You can contact our IT Service Desk鈥�24 hours a day, seven鈥痙ays a week, if you need support with any BU-related hardware or software.听We can also provide limited support for a personal device,听this will depend on the device and the issues you鈥檙e experiencing.听

Before you contact us why not take a look at our Common IT problems and fixes to see if your issue is covered.

Contact us

Online

Visit the听听(watch the self-help video for user information)
Raise a fault or request e.g. access permissions, hardware requests.

Check our听Log-in services page听to access听all of your听key BU systems听- including changing your password.

Phone

Give us a call听any time, any day on听01202 965515听辞谤听freephone听0808 196 2332

  • 8am -听5pm, Monday to Friday
    Full service support from the BU IT Services team
  • 5pm -听8am, Monday to Friday and all day at the weekend
    Basic support over the phone is available from our out-of-hours team

Chat

Talk to us听using the听
8.30am -听4.45pm, Monday to Friday

Face-to-face

Visit the IT Counter
(Collection of hardware is Talbot Campus only)

CG25, Christchurch House,听Talbot Campus:

  • 9am - 5pm Monday, Tuesday, Wednesday & Friday
  • 10am -听5pm听听听Thursday听
  • Closed each day from 1pm -听2pm

Ground Floor, Bournemouth Gateway Building, Lansdowne Campus:听

  • 10am - 2pm Monday to Friday (Term time only)

Login issue form

Unable to log in using your BU user credentials?

If you are unable to log in using your BU user credentials, please complete our听.听

Please note:听You should only use this form for non-urgent issues.听 If your issue is urgent, please contact the Service Desk on听(01202 9)65515听辞谤听freephone 0808 196 2332.听

IT Learning Resources

BU's 听provides a self-serve library of resources to support you with digital teaching and learning at BU such as M365 (Word, Excel and PowerPoint), SharePoint, NVivo, dissertation guidance, academic posters and JISC online surveys.